We promise you the following benefits when you choose Smith & Jennings as your accountants and financial planners:
A BUSINESS FOCUS
As specialists in working with businesses of all sizes – none are ever too small or too large – we have a strong focus to provide you with assistance and advice which assists you and your business and builds business profit. We are experienced and passionate about business. This is underlined by ensuring we fully understand your business and its needs, and by our philosophy of taking the initiative in providing you with advice that is soundly based and valuable to you.
CONSISTENCY OF ADVISORS
Our professional staff are long serving team members (all 12 – 20 years) and this ensures you enjoy consistency in your advisors. We recognise that you prefer to deal with the same people who have a high level of knowledge and understanding of your affairs.
All our work is unconditionally guaranteed. This ensures you have peace of mind in knowing we stand behind all we do.
PROMPT RETURN OF PHONE CALLS
Your time is valuable and so when you call, if your advisor is available, your call is put through no questions asked. If your advisor is not immediately available, urgent calls are returned shortly after and all other calls the same day – except for a “life and death” situation where immediate access to an advisor is guaranteed. You can be confident professional help is just a phone call away, irrespective of the matter or its urgency.
HIGHLY TRAINED AND SKILLED STAFF
Our staff are regular attendees at seminars and training to ensure we have the latest ideas and most up to date knowledge to benefit you. You can be confident the advice you are provided is sound, and given only after considering your particular circumstances.
Located in the Ballarat CBD, our offices have ample off street under cover parking so you don’t have the inconvenience of finding a parking space or the hassle of having to “feed” a parking meter. We guarantee there will always be a parking space for you.
We understand that people in business sometimes find it difficult to get away during business hours. Our appointment times are flexible to meet your needs, with appointments being available, by request, outside normal business hours. We also regularly have late evening and Saturday appointments available during July and August.
MAXIMISING YOUR TAX REFUND
Our tax preparation staff are highly trained and use checklist questioning to make sure you are claiming all possible tax deductions whilst ensuring you are not exposed to risk. Our exclusive diaries (travel, telephone, $200 and undocumentable expenses) provided free to you ensure you maximise your claims and importantly maximise your tax refund.
Our practice is regularly Quality Assured by CPA Australia – the first in Western Victoria and one of the first in Australia to achieve this distinction. You can be assured our systems and procedures ensure our work for you is of the highest quality.
COMMITMENT TO TECHNOLOGY
We continually invest extensively in computer technology to ensure we deliver to you services which are efficient and cost effective. Specialist business and self-managed super fund software tools are used to ensure our advice and work is leading edge.
We are one of the first accounting firms in Australia to launch our own free App. With the Smith & Jennings App you can track your travel, record receipts and keep up to date with exchange rates, financial news, ATO tax tables and much more. Download our App now!
Our secure S&J portal enables you to sign your tax returns by digital signature and enables you to have access to previous year tax returns whenever you wish.
Our unique audit protection program ensures you will be protected in the event of being selected for audit by the Australian Taxation Office. This takes the worry out of the costs involved in a tax audit, an important consideration with increasing ATO audit activity.
Our conference centre, which can seat up to 20 people, is available without charge for business clients to use for meetings. All you need do is make a booking – tea and coffee is complimentary and light meals can be arranged at cost.
Most of our new clients are referred to us by our existing clients. We are totally committed to ensuring we justify the decision to choose us and to continuing the standards that led to that recommendation.